The Body Shop Canada to close 33 stores, end online sales

2 March 2024
The Body Shop Canada to close 33 stores, end online sales

Retailer said earlier Canadian stores would not be impacted by U.K. branch’s woes

The Body Shop Canada will close nearly a third of its stores and end online sales as it seeks creditor protection, the Canadian subsidiary of the U.K. beauty and cosmetics shop announced.

A court filing showed the company owes more than $3.3 million to unsecured creditors and about $16,400 to secured creditors.

The company did not say how many workers would lose their jobs as a result of the store closures that span locations in cities including Toronto, Ottawa, Edmonton, Calgary, Saskatoon and Saint John.

The company said in a press release it hopes Ontario court proceedings will give it “breathing room” while it evaluates its strategic alternatives and engages in restructuring.

The move comes after The Body Shop International was acquired by a private equity firm and put into administration last month, allowing it to restructure or wind down without paying off its debts.

At that time, the company told CBC News that its Canadian stores would not be impacted by the change.

CBC News has reached out to a spokesperson for more information.

Closure of online store a ‘surprise,’ says retail expert

While the writing was on the wall for the company’s Canadian stores following the U.K. branch filing for administration, the closure of its online store comes as a surprise, said Craig Patterson, the founder and publisher of Retail Insider.

“It does honestly very much surprise me that that type of move would be made in a Canadian market,” he said.

Consumers who no longer have access to a brick and mortar but who may still want to shop at The Body Shop would have done so online, he said.

He noted that some of the company’s competitors, such as the popular U.K. retailer Lush Cosmetics, have an online presence in Canada. Lush also operates brick-and-mortar stores across the country.

“Just not having that web presence, I think, is going to be detrimental to the company in Canada,” said Patterson.

The company, which was founded in 1976, took on an environmentally friendly ethos to distinguish itself in the cosmetics retail world, touting its cruelty-free approach to testing.

“But certainly, this is messaging that other businesses have picked up on,” said Patterson. “It’s a message, which has, I guess, become in vogue and even in mainstream at this point.”

List of stores closing

The Body Shop Canada’s 105 stores across the country are still open for business, the company said. The Body Shop U.S. has also ceased operations, according to the release.

The 33 locations that are closing, listed below, will immediately start liquidation sales.


Bayview Village (Toronto); Rideau Centre (Ottawa); Carlingwood Mall (Ottawa); Cataraqui Town Centre (Kingston); Lynden Park Mall (Brantford); Stone Road Mall (Guelph); Dufferin Mall (Toronto); The Shops at Don Mills (Toronto); Fairview Park Mall (Kitchener); Timmins Square (Timmins); Queen Street East (Toronto); Toronto Pearson Terminal 1 (Toronto); Lambton Mall (Sarnia); Place d’Orleans (Ottawa); Lansdowne Place (Peterborough)


Sunridge Mall (Calgary); Londonderry Mall (Edmonton); Lloyd Mall (Lloydminster); Medicine Hat Mall (Medicine Hat); Park Place (Lethbridge)


Cornwall Centre (Regina); Lawson Heights (Saskatoon); The Centre (Saskatoon); Midtown Plaza (Saskatoon)

British Columbia

Semiahmoo (White Rock); Hillside Shopping Centre (Victoria); Village Green (Vernon)

New Brunswick

McAllister Place (Saint John); Champlain Place (Dieppe)

Nova Scotia

Mayflower Mall (Sydney); Truro Mall (Truro)


Shoppers Mall (Brandon)

Newfoundland and Labrador

Corner Brook Plaza (Corner Brook)

Source: cbc

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